Looking for pilot partners for early 2027
Email orders shouldn’t mean typing. They should take a glance.
Sortio reads the incoming order – email, PDF, Excel or photo – finds the customer and the items in your master data, and puts a ready draft in front of you. You check it, fix what’s needed, and one click sends it to SAP Business One.
- 6–8 minto key in one email order today
- < 1 minto review it with Sortio – our target
- 0writes to your system without approval
Hi all, I’d like 200 of the usual bolts, plus 40 seals. To the site by next Tuesday if possible. Thanks, Peter
The problem
Orders still reach the ERP by hand
Customers order however suits them: email, PDF, Excel, sometimes a phone photo of a paper form. Someone has to key it in – and only they know what “the usual” or “the site” means.
Typing per order
Finding the customer, looking up item codes, quantities, delivery address. At 25 orders a day that adds up to hours.
Knowledge in one head
Only one colleague knows which bolt is Peter’s “usual”. When they are on holiday, order entry slows down or goes wrong.
Unstructured input
Email body, PDF, Excel, image, forwarded threads. A template won’t help, because every customer writes differently.
How it works
Five steps. One of them is yours.
The machine prepares, matches and explains. The decision – and the final click – always stays with a person.
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01
Arrives
Emails and attachments sent to your order mailbox land in the inbox queue automatically.
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02
Extracts
Customer, line items, quantity, unit, requested date, delivery address, notes – from PDFs and spreadsheets too.
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03
Matches
Suggests items based on your master data and the customer’s order history. It never invents an ID, it only picks existing ones.
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04
You approve
Green: a glance is enough. Amber: take a look. Red: a question – Sortio drafts the reply to the customer too.
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05
Posts
Once approved, it is created as a sales order in SAP Business One. Every step is logged.
Principles
It doesn’t guess. It suggests, explains and asks.
AI is useful where you can see what it did. That is why every machine-made value in Sortio is marked, explained and editable.
Confidence per field, in words and colour
Instead of one percentage for the whole order, you see for every field how sure the suggestion is and why.
People decide
Nothing reaches your system without approval. Automatic posting can only ever be switched on by you, later.
Everything logged
What came in, what was suggested, who changed what, what went out. The log cannot be deleted.
A way back
Wherever technically possible, actions can be undone – the button sits right next to the action.
Learns your business
With your rules (“customer X → warehouse Y”) and order history, more and more fields turn green.
ROI
How much time does order entry take today?
Move the sliders to match your numbers. The estimate compares manual typing with a review of roughly one minute.
The cost of fixing errors and of late orders is not included – for most companies it widens the gap further.
Security
Your data stays your company’s
This is about orders, prices and customers. Isolation and transparency are not extras, they are the baseline.
Isolated per company
Each company’s data lives in its own database schema; nothing is shared.
Choice of model
A cloud language model or one running on-premises – with the latter, order data never leaves your company.
Encrypted credentials
Mailbox and SAP connection credentials are encrypted with a per-company key and never shown in the interface.
Permissions
Who can view, approve or configure – controlled by role, inside your company.
Who it’s for
It’s for you if…
The first release focuses on one thing and does it end to end: customer orders from email into SAP Business One.
- you run SAP Business One and customers order by email
- someone keys in at least 10–15 orders a day by hand
- orders arrive as PDF, Excel or free text
- you have seen mistyped item codes, wrong quantities or wrong addresses
- you don’t want automation that writes to your system behind your back
- you also handle bookings – that’s the next area, on the same core
Insights
Practical reading for SMEs
Order entry, ERP and AI – in plain language, without the sales pitch.
What does a manually keyed order really cost?
The cost of order entry is more than typing time. A simple calculation any SME can do with its own numbers.
AdoptionAI in order entry: 6 questions to ask before you adopt anything
AI can take a lot of routine work off your plate – if you ask the vendor the right questions. A short checklist.
SAP Business OneSAP Business One and email orders: where does the time go?
B1 handles an order well once it’s in. The trouble is getting it there. We walk through where a typical order gets stuck.
FAQ
Frequently asked questions
Is this a chatbot?
What if the machine is wrong?
Which formats does it understand?
Does it only work with SAP Business One?
Where does our data go?
When can we start?
Pilot programme
Let’s try it on your own orders
Tell us in a few lines how orders reach you today and we’ll get back to you. If it fits, we’ll show you what Sortio makes of your own sample orders.